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How can the error message during the HotSync operation be resolved?

Article ID : 6394 (modified: Wednesday, February 04, 2004 )

Applicable Models : PEG-S300/HK, PEG-N710C/G, PEG-S320/G, PEG-S360/G, PEG-T615C/G, PEG-T665C/G, PEG-T665C/H, PEG-NR70V/G, PEG-NR70V/H, PEG-SJ20/G, PEG-SJ20/H, PEG-SJ30/G, PEG-SJ30/H, PEG-NX70V/H, PEG-NX70V/G, PEG-TJ25/G, PEG-TJ25/H, PEG-TJ35/G, PEG-TJ35/H, PEG-UX50/G, PEG-UX50/H, PEG-SJ22/G, PEG-SJ22/H, PEG-SJ33/G, PEG-SJ33/H, PEG-NZ90/G, PEG-NZ90/H, PEG-TG50/G, PEG-TG50/H, PEG-NX73V/H, PEG-NX80V/G, PEG-NX80V/H

Problem/Question:

An error message appears when a HotSync operation is being executed: Cannot HotSync because the port is in use by another application or device, COM port is not available, or port open.

Solution/Answer:

There could be a few reasons for the error message. To prevent the error message :

1. Ensure that the USB cradle or cable is connected directly to the computer. (not through a USB hub or another USB device)
2. Ensure that the CLIE is securely connected to the USB cradle/cable.
3. In the Taskbar System Tray, click the HotSync Manager icon.
4. In the HotSync Manager menu, ensure Local USB is checked.
5. Perform a HotSync operation.
6. If the issue still persist, please perform a soft reset on it.
7. Perform a HotSync operation again.
8. If the issue still persists, please perform a hard reset on it.

WARNING: There is a data loss risk when performing resets. Performing a hard reset will delete all added programs, updates and records stored on the CLIE.

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